Personal Data Protection Notice

Klinik Pergigian Ooi Dan Rakan PLT ("Ooi Dan Rakan", "we", "us" or "our") is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 ("PDPA") of Malaysia. This notice explains what personal data we collect, how we use and protect it, and the rights you have over it.

1. Personal data we collect

Depending on how you interact with us, we may collect:

• Contact details, such as your name, phone number and email address, when you message us via WhatsApp, call, or fill in an enquiry.
• Appointment and treatment information, including your dental and medical history, when you become a patient.
• Payment information necessary to process treatment fees or instalment plans.
• Any other information you choose to share with us, for example when asking a question before booking.

2. How we use your personal data

We use your personal data to:

• Respond to enquiries and schedule or manage appointments.
• Provide dental consultations, treatments and follow-up care.
• Process payments and payment plans for treatment.
• Comply with our legal and regulatory obligations as a healthcare provider in Malaysia.

3. Disclosure of personal data

We do not sell your personal data. We may share it only where necessary, for example, with laboratories or specialists involved in your treatment, our payment or instalment plan providers, or where required by law or by the relevant Malaysian health authorities.

4. Cookies and website usage

This website does not use advertising or tracking cookies. We do not run third-party analytics or advertising pixels. The pages you view are served as a standard static website.

5. Data security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or loss, in particular for sensitive information such as your dental and medical records.

6. Retention of personal data

We retain personal data, including clinical records, only for as long as necessary to provide your care and to meet our legal and professional record-keeping obligations as a dental practice in Malaysia.

7. Your rights

Under the PDPA, you have the right to:

• Request access to the personal data we hold about you.
• Request that we correct any inaccurate or incomplete personal data.
• Withdraw your consent to our processing of your personal data, subject to any legal or contractual restrictions (for example, clinical record-keeping requirements).

8. Changes to this notice

We may update this notice from time to time. The "last updated" date at the top of this page reflects the most recent version.

9. Contact us

If you have any questions about this notice or wish to exercise your rights under the PDPA, please contact us:

• Phone: 03-3324 8782
• Email: klinikpergigianooidanrakan@gmail.com
• Address: 25-0-0 & 25-1-1, Lorong Batu Nilam 10A, Bandar Bukit Tinggi, 41200 Klang, Selangor, Malaysia